Shipping policy
Shipping Policy
Thank you for shopping with us! We want to ensure you have a smooth and enjoyable shopping experience. Below you'll find details about our shipping and order cancellation policy:
Order Processing and Shipping Time
- All orders are processed within 1–7 business days from the time of purchase.
- After processing, shipping can take up to 30 days depending on product availability and destination.
- We strive to ship your order as quickly as possible, but please note that delivery times may vary depending on factors such as shipping carrier delays or customs processing.
Shipping Rates
- Shipping rates are calculated at checkout based on your delivery address and selected shipping method.
- Free shipping may be available for certain promotions or order thresholds—details will be provided at checkout.
Order Cancellation Policy
- Orders may be canceled within 24 hours of purchase. To cancel an order, please contact us at elijah@thenorthstargroup.biz as soon as possible.
- After 24 hours, cancellations will not be accepted, as the processing of your order will have begun, and items may be already in transit.
Tracking Your Order
- Once your order has shipped, you will receive a tracking number via email so you can monitor its progress. Please allow 24–48 hours for tracking information to update.
Shipping Issues
- If you experience any issues with your shipment (e.g., lost or damaged items), please reach out to us within 30 daysof receiving your order, and we'll work to resolve the issue.
International Shipping
- We currently offer international shipping to select countries. Shipping rates and delivery times for international orders may vary. Additional duties or taxes may apply depending on your location and are the responsibility of the customer.
Thank you for choosing us! If you have any questions, feel free to contact our support team at elijah@thenorthstargroup.biz.